Independent satellite radio assistance
Get your car's satellite radio sorted, with straight answers.
Activation, signal drops, missing channels or a confusing renewal: tell us what the radio is doing and we'll guide you to the right next step.
- Independent: we are not your radio provider
- Reply by phone or email, your choice
- We never ask for card numbers or passwords
Quick request
Tell us what's going on
A few details are enough to get started. The more specific you are about the message on screen, the more useful our reply will be.
- Include the vehicle, the radio's on-screen message and what you've tried.
- Your details are used only to answer you. See the privacy policy.
How we can help
Four areas of in-car satellite radio support
Each has its own guide with the checks worth trying first and a clear view of what we can and can't do.
Radio activation
A new vehicle, a used one or a lapsed trial: we help you find the right details and take the right steps to get a receiver activated.
Learn moreSignal & reception
Cutting out, stuck on “acquiring signal” or silent under cover? We help you separate everyday signal limits from a possible equipment fault.
Learn moreMissing channels
Channels gone after a trial ended, or a lineup that looks wrong? We help you check the plan, the refresh and what to ask your provider.
Learn moreSubscription enquiries
Unsure what a plan includes, or how to move a radio between vehicles? We help you understand your options and prepare to speak to the provider.
Learn more
How support works
Three steps from “it's not working” to a plan
Tell us what you're seeing
Send the short form or call. Include the vehicle, the message on the radio screen and what you've already tried.
We review and get back to you
A member of the team reads your enquiry and replies by phone or email, whichever you chose on the form.
Work through the next step
We explain the likely cause, the checks worth trying and exactly what to ask your provider or installer.
Common radio issues
Recognise what you're seeing?
These are typical situations drivers run into. Select one for what it usually means and what to try.
- “Acquiring signal” stays on screenOften a view-of-sky issue, sometimes an antenna fault.Read the guide
- Subscription message instead of musicUsually a plan or activation status that needs checking.Read the guide
- Channels gone after a trial endedNormally the plan changed. A refresh may help.Read the guide
- Audio drops under bridges and in garagesExpected in places the satellite signal can't reach.Read the guide
- Bought a used car with a silent radioA previous owner's plan rarely carries over.Read the guide
- Not sure what the renewal notice meansWe help you understand it before you decide.Read the guide
Vehicles
It depends on the receiver, not just the badge on the boot
Whether satellite radio works in a vehicle depends on the receiver fitted, not just the make and model. Many vehicles have a factory-fitted receiver, some carry an aftermarket tuner and some have neither.
We don't publish a list of supported vehicles, because we can't verify compatibility from a make and model alone. Send us the details and we'll tell you honestly whether it's something we can help with.
What helps us help you
- Vehicle make, model and approximate year
- Whether the radio is factory-fitted or added later
- The radio ID, if you can find it
- The exact message or symptom on screen
Why RadioSatCare
Things you can check for yourself
No ratings or slogans, only commitments you can verify on this site.
- 1
Independent, and clear about it
We are not your satellite radio provider and don't represent one. The disclaimer page explains exactly where our role starts and stops.
- 2
No card numbers, no passwords
The enquiry form has no fields for payment cards or account passwords, and our team will never ask for them.
- 3
You choose how we reply
Pick phone or email on the form and we use that method to respond.
- 4
Plain-English next steps
You get specific checks to try and the exact questions to ask your provider, not jargon or a sales pitch.
- 5
Transparent data handling
Your enquiry goes straight to our team's inbox and is used only to respond to you. The privacy policy explains how long we keep it and how to ask us to delete it.
What we don't do
- Activate radios or change subscriptions
- Repair antennas or receivers remotely
- Promise results or timings we can't control
Troubleshooting FAQ
Quick answers to common questions
Can't find yours? Send an enquiry and we'll answer it.
See all questionsIs RadioSatCare a satellite radio provider?
No. We are an independent assistance service. We are not affiliated with, endorsed by or authorised by any satellite radio provider or manufacturer. Subscriptions are managed by the provider.
What can you actually do for me?
We help you understand what's happening, run the right checks and prepare for the right conversation with your provider or installer. We can't activate radios, change subscriptions or repair hardware.
What does it cost to send an enquiry?
Sending an enquiry through this website is free. If we ever offer anything that carries a fee, we will tell you the price clearly before you agree to anything.
What should I include in my enquiry?
The vehicle make, model and year, any radio ID you can find, the message shown on the radio and what you've already tried. The more specific you are, the more useful our reply.
Why does my radio say “acquiring signal”?
The receiver can't lock onto the satellite signal. The usual reasons are a blocked view of the sky or an antenna or installation fault. Try an open area first.
Why did my channels disappear?
Usually the plan attached to the radio changed, for example a trial ended. A refresh requested through your provider sometimes fixes temporary mismatches.
Not sure where to start? Tell us what the radio is doing.
Send a short enquiry or call. We'll reply with practical next steps and tell you honestly what we can and can't help with.